This Privacy Policy (Privacy Policy) explains how LALA PRIVATE KITCHEN PTY LTD (ABN 55669043467), trading as Lala Esperanza Kitchen and/or Soy Lala Private Kitchen (we, our, us), collects, stores, uses, protects, shares, and discloses your personal information in accordance with the Privacy Act 1998 (Cth) (“Privacy Act”).

This Privacy Policy applies to our website https://lalaesperanzakitchen.com.au/ and any related services, including workshops, private dining experiences, team building events, 1:1 audits, online courses, ebooks, newsletters, and any other services we provide (together, the “Services”).

By using our website or Services, you agree to the collection and use of your personal information as described in this Privacy Policy.

1. Types of Personal Information we collect

We may collect personal information that is reasonably necessary for our business activities, including:

• User information: name, email address, booking details, and information you provide when using our Services.
• Booking information: details related to workshops, private dining, team building sessions, or 1:1 services.
• Payment information: payment details processed securely via third-party providers such as Stripe. We do not store full credit card details.
• Website usage information: IP address, browser type, device information, pages visited, and interaction data.
• Newsletter data: name, email address, and preferences when subscribing via Kit.
• Communication data: any information you provide when contacting us via email or forms.
• Marketing and analytics data: interactions with emails, campaigns, and website behaviour.

2. How we collect Personal Information

We collect personal information when you:

• Make a booking or purchase a Service
• Subscribe to our newsletter
• Fill in a form on our website
• Contact us via email or social media
• Use or browse our website
• Interact with our marketing emails (via Kit)
• Make a payment via Stripe
• Engage with our Services (workshops, events, courses, etc.)

We may also collect information from third-party providers such as payment processors, analytics tools, and marketing platforms.

3. Use of your Personal Information

We use your personal information to:

• Provide and manage our Services (workshops, events, courses, ebooks, audits)
• Process bookings and payments via Stripe
• Communicate with you about your bookings or enquiries
• Send newsletters, updates, and marketing emails via Kit
• Improve our website, Services, and customer experience
• Personalise content and offers
• Manage customer support and communication
• Prevent fraud and ensure security
• Comply with legal obligations
• Analyse website performance and marketing effectiveness

We will never sell or rent your personal information.

4. Disclosure of Personal Information

We may share your personal information with:

• Service providers (including Stripe for payments and Kit for email marketing)
• Website hosting, analytics, and IT service providers
• Contractors or team members assisting in delivering Services
• Legal or regulatory authorities if required by law
• Third parties where you have given consent

Some service providers may be located outside Australia. Where this occurs, we take reasonable steps to ensure your data is handled securely and in compliance with applicable privacy laws.

5. Marketing

We may send you marketing emails, updates, and promotions about our Services via Kit.

You can opt out at any time using the unsubscribe link included in our emails.

6. Cookies and analytics

We use cookies and similar technologies to:

• Understand how users interact with our website
• Improve website performance and user experience
• Analyse traffic and marketing effectiveness

You can disable cookies in your browser settings, although this may affect website functionality.

7. Storage and security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure.

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

We retain personal information only as long as necessary for the purposes outlined in this Privacy Policy or as required by law.

8. Access and correction

You may request access to or correction of your personal information at any time by contacting us.

We may need to verify your identity before processing your request.

9. Direct marketing

We may use your personal information to send direct marketing communications.

You can opt out at any time, and we will comply within a reasonable timeframe.

10. Failure to provide information

If you choose not to provide certain personal information, we may not be able to:

• Provide certain Services
• Process bookings or payments
• Respond to your enquiries
• Send you updates or newsletters

11. Data breaches

In the event of a data breach, we will comply with the Notifiable Data Breaches Scheme under the Privacy Act 1988 (Cth) and take appropriate steps to notify affected individuals when required.

12. Third-party links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be published on our website.

14. Contact us

If you have any questions or concerns about this Privacy Policy or your personal information, you can contact us at:

Lala Esperanza Kitchen
Email: lalaesperanzakitchen@gmail.com
Website: https://lalaesperanzakitchen.com.au/